betbji Privacy Policy

Section 01

Introduction and Scope

betbji ("we", "our", or "platform") operates a reliable online gaming service for users in Bangladesh. This privacy policy explains what personal information we collect about you while you use our website and related services, how we use it, and how we keep it secure.

By accessing our website or registering an account, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

This privacy policy should be read together with our Terms and Conditions and Responsible Gaming Policy. betbji provides services only to individuals aged 21 or older.

Section 02

What Information We Collect

betbji collects the following types of information to operate its services properly and to provide you with the best experience:

2.1 Personal Identity Information

We collect the following information for account registration and identity verification:

• Full name (as per national ID card or passport)
• Date of birth (for age verification)
• National ID card or passport number
• Current address
• Active email address
• Mobile number

2.2 Financial Information

We store the following information to process deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (where applicable)
• Transaction history and amounts
• Withdrawal request details

2.3 Technical and Usage Information

To ensure the security and functionality of the platform, we automatically collect:

• IP address and device identifier
• Browser type and version
• Operating system information
• Login time, date, and session duration
• Gaming activity logs
• Information obtained from cookies and similar tracking technologies

Section 03

Purpose of Information Use

betbji uses the information you provide for the following lawful purposes:

3.1 Account Management and Service Delivery

• Completing the registration process and creating an account
• Verifying login and confirming identity
• Processing deposit and withdrawal requests
• Delivering bonuses, cashback, and rewards
• Evaluating and managing VIP membership

3.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Monitoring suspicious transactions
• Conducting regulatory checks to prevent money laundering
• Protecting the integrity of the platform

3.3 Customer Service and Communication

• Responding to your inquiries and complaints
• Sending important account-related notifications
• Informing you about changes to services
• Providing information on responsible gaming

3.4 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Planning new features and services

Section 04

Cookies and Tracking Technologies

betbji uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help make our platform more functional and personalized.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to monitor website usage and improve services.

4.2 Cookie Control

You can disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.

Section 05

Sharing Information with Third Parties

betbji does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

The minimum necessary information may be shared with selected trusted partners providing essential services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

5.2 Legal Obligations

Information may be disclosed to authorities in response to a court order, government directive, or applicable law. In such cases, we make every effort to maintain maximum confidentiality within our legal obligations.

5.3 Fraud and Crime Prevention

Information may be shared with relevant authorities to help prevent and investigate fraud, cybercrime, or illegal activity.

5.4 Business Transfer

In the event that any part of betbji's business operations is transferred or merged, your information may be transferred to the new owner, but under the same privacy protections.

Section 06

Data Security Measures

betbji applies multi-layered security measures to ensure maximum protection of your personal and financial information:

• SSL Encryption: All data transfers are secured by industry-standard SSL (Secure Socket Layer) encryption.
• Data Encryption: Stored sensitive information is protected using advanced encryption methods.
• Two-Factor Authentication: An additional security layer to prevent unauthorized access to your account.
• Regular Security Audits: Periodic audits to identify and address system vulnerabilities.
• Trained Staff: Only authorized personnel may access your information when necessary.
• Suspicious Activity Monitoring: Automated systems operating 24/7 to detect unusual activity.

While we strive to ensure maximum security, no method of transmitting information over the internet is 100% secure. We therefore advise you to keep your account password confidential and to change it regularly.

Section 07

Data Retention Period

betbji retains your information only for as long as necessary. The retention criteria are as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Certain information is retained for a specified period after account closure due to legal and regulatory obligations.
• Financial Transaction Records: Long-term retention in accordance with applicable law.
• Marketing Consent: Until you withdraw consent or the information becomes irrelevant.

Once the retention period ends or upon your request, we delete or de-identify your information using secure methods.

Section 08

Your Rights

betbji believes that users have the right to maintain control over their own information. You have the following rights:

8.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will provide you with a detailed description within a reasonable time.

8.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. Some information you can update yourself from your account settings.

8.3 Right to Opt Out of Marketing Communications

You may request to opt out of promotional emails or messages at any time. However, necessary service-related notifications will continue to be sent.

8.4 Right to Close Account

You may request to close your account at any time. Even after account closure, certain information will be retained for a specified period due to legal obligations.

To exercise these rights, please contact our support team. We will try to respond to your request within 7 business days.

Section 09

Third-Party Services

betbji uses selected third-party technology services to operate the platform effectively, including:

• Payment gateways (bKash, Nagad, Rocket, Upay)
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others)
• Server and cloud services
• Customer support software

These third-party services have their own privacy policies and process information according to their own terms. betbji only works with third parties that maintain high standards of data protection. However, betbji is not responsible for the data practices of third parties.

Section 10

Protection of Minors

betbji strictly provides services only to individuals aged 21 or older. We do not knowingly collect or process information from anyone under the age of 21.

If we are informed that we have collected information from a minor, we will immediately close that account and securely delete all associated data. Parents and guardians are advised to monitor their children's internet use.

For any concerns related to minors, please contact our support team without delay.

Section 11

Policy Changes

betbji may update this privacy policy from time to time. In the case of significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a prominent notice on the website
• Updating the date of the change at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. You are advised to review this page regularly.

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